Our contact details
Name: Robert Parker
E-mail: info@bibliofox.co.uk
The type of personal information we collect
We currently collect and process the following information:
• Personal name, email address, telephone number, billing address and (where provided) shipping address; IP address.
N.B. We do not receive any bank details you may submit to Paypal during payment. These are not shared with us by Paypal.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To enable us to process your order
• To enable us to answer an enquiry from you
We also receive personal information indirectly, from the following sources in the following scenarios:
• Our online shopping platform records the IP address of customers who have made a purchase.
We use the information that you have given us in order to fulfil orders and answer queries.
We do not share this information with other organisations or individuals.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
We have a contractual obligation.
How we store your personal information
Your information is securely stored in our online shopping platform database.
We keep your personal details in our system for a maximum of six months, to enable us to fulfil your order and deal with any subsequent enquiries from you relating to your order. We will then dispose of your information by deleting it from our database.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@bibliofox if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@bibliofox.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk